FAQs

Frequently Asked Questions

Q: What is the Chamber of Commerce?
A: The West Hartford Chamber of Commerce is a private, non-profit organization dedicated to the development, advancement, and promotion of the professional, business, educational, civic, and cultural well being of our town. It is not a part of the Town of West Hartford or any other government entity. Membership dues and annual fundraisers fund the Chamber. 

Q: How does a Chamber work?
A: Committees are the backbone of the Chamber. They accomplish the organization's goals and objectives. The needs of the community and the policies of the Chamber determine the number and kinds of these action groups. A volunteer Board of Directors sets policy for the Chamber. The President/Executive Director and a paid staff implement the policies.

Q: Where is the Chamber office located? 
A: Our street address is 948 Farmington Avenue. We are located in the Bank of America building on the corner of South Main Street and Farmington Avenue. If you are parking behind the bank, walk up the sidewalk to the left of the building. We are through the double doors before going up the hill. Inside we are the door on the right side. Look for the sign above the door.

Q: What hours is the Chamber open?
A: Our office hours are 8:30 AM to 4:30 PM Monday through Friday. We are closed on some holidays.

Q: How do I start a business?
A: We have many businesses that can help you get started. SBA (Small Business Association) can be reached at (860) 240-4700. We also have counseling sessions to help out those who are just starting a business with our SCORE (Service Corps of Retired Executives) counselor. Call the Chamber at (860) 521-2300 to set-up an appointment. 

Q: How do I join the Chamber?
A: You can join the Chamber by clicking on the word "Membership" above and then "Join the Chamber". Or you can call the Chamber at (860) 521-2300 to request a brochure that tells all about the benefits of joining. 

Q: How do I know if I am making full use of my Chamber Benefits?
A: The best thing you can do to utilize all the Chamber benefits is to stop in, meet with our staff, and discuss how your business is growing. We can tell you about Chamber events, our seminar series, sponsorship opportunities, our plans for the future, and what we can offer you to help your business grow further.

Q: Does the Chamber presently offer group health insurance?
A: Yes. Please contact the Chamber at (860) 521-2300 for more information.

Q: Can you tell me if a business exists in West Hartford?
A: We can tell you about a business if they are a member of the Chamber. If not, and they are not in the telephone book, the business license department at the State of Connecticut (1-800-392-2122) can tell you if they have a license to do business in West Hartford.

Q: Can I file a complaint with you regarding a business?
A: The Chamber does not function as a regulatory agency. Therefore, we do not log complaints or take action against businesses. Chamber membership is strictly voluntary. You can contact the Better Business Bureau of CT at (203) 269-2700. 

Q: I am planning to relocate to West Hartford. Can you send me a relocation package?
A: We can provide you with a Chamber Directory and a town map.  Please call the Chamber at (860) 521-2300

Q: I am planning to relocate my business to West Hartford. Who can I contact regarding economic development, site locations, ect?
A: Rob Rowlson is head of Economic Development and he can be reached at the Town Hall at (860) 561-7500.

Q: Can you e-mail me a list of your members?
A: After receiving many complaints from members due to constant mailings of advertisements it is now the policy of this office not to provide an electronic listing of member names and addresses. Members may obtain mailing labels at a cost of $35 for the first set requested and $75 for subsequent sets per your member year. Labels are available by zip or alphabetically. 

Q: Can I leave a brochure or flyer at the Chamber?
A: All members are welcome to bring brochures or flyers to display for our guests. We also leave business cards out too. 

Q: Can you add this flyer to your mailer?
A: Only members can add a flyer to our monthly mailings. The cost is $150. Our requirements for the flyer are they must be 8 ½ inches by 11 inches, no more than 24 lbs. paper, it is foldable and it must be ready by 12 of the month. We also can make the copies for your flyer. The cost of this in addition to the $150 would be $30 for one side and $45 for both sides.

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948 Farmington Avenue, West Hartford CT 06107
Tel: (860) 521-2300  Fax: (860) 521-1996  Email:
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